Senior Project Manager

About the Role

As a Senior Project Manager at Data & AI Literacy Academy, you are the engine behind flawless programme delivery. You'll own the end-to-end coordination, planning, and execution of enterprise learning programmes, ensuring every initiative lands on time, on scope, and to the highest standard. In this role, you focus on our most complex organisations and programmes – those with the greatest scale and complexity across our portfolio. Because of this, you’ll also be looked to as a source of guidance for other Project Managers.

This role suits someone who is process-driven, precise, and energised by operational complexity. You don't need the spotlight; you need things to work. You're the connective tissue between internal teams and customer stakeholders, keeping every moving part aligned and every risk managed before it becomes a problem.

Each account you deliver has a corresponding Customer Account Executive who owns the commercial relationship. You'll work as a close pair: you bring the delivery insight and on-the-ground customer knowledge, and together you make sure each account both runs smoothly and continues to grow.

Key Responsibilities

• Own end-to-end delivery planning and execution across a portfolio of enterprise programmes
• Develop and maintain detailed project plans, timelines, and milestone trackers using project management tools
• Use Planhat, our key platform for customer delivery and insight, to track delivery progress, monitor account health, and surface the data that demonstrates value to customers
• Work cross-functionally to align internal resources (facilitators, content, ops) to delivery commitments
• Collaborate with Customer Account Executives to scope programmes that are achievable and aligned with team capacity
• Support and coach Project Managers across the wider team on delivery processes and best practice, drawing on your experience managing more complex organisations and programmes
• Maintain a strong, current understanding of Data & AI Literacy Academy's product and proposition portfolio, keeping up to date as the offering evolves so you can deliver and represent it well
• Spot potential commercial opportunities through your day-to-day delivery work, such as unmet needs, expansion signals, or new use cases, and surface them to the corresponding Customer Account Executive, working together to progress and close them
• Manage internal and external stakeholder expectations with clarity and consistency throughout the delivery lifecycle
• Run regular delivery check-ins and status updates with customer contacts to ensure alignment and remove blockers
• Anticipate delivery risks, flag them early, and resolve issues before they escalate
• Conduct programme retrospectives and feed insights back into playbooks, templates, and delivery processes
• Own all programme documentation, reporting, and success metrics tracking
• Continuously improve systems, templates, and delivery frameworks to uphold operational excellence
• Act as the primary point of contact for day-to-day delivery queries from customers and internal teams

Key Traits & Behaviours

• High conscientiousness and ownership mindset, so nothing slips through the cracks
• Exceptional attention to detail in planning, documentation, and communication
• Calm under pressure; able to manage complexity without overwhelm
• Diplomatic and effective in cross-functional environments
• Assertive when needed, but never at the expense of relationships
• Process-oriented, with the flexibility to adapt when circumstances demand it
• Commercially aware; spots opportunities in the course of delivery and partners with the CAE to act on them
• Action-oriented; focused on execution and outcomes, not theory
• Confident acting as a mentor and informal role model for other Project Managers

Experience Required

• 3+ years in programme or project delivery, operations, or a similar coordination-heavy role
• Proven track record delivering complex B2B services or initiatives on time and to standard
• Deep experience managing internal dependencies and aligning cross-functional teams
• Proficiency with project management tools (e.g. Asana, Monday.com, Notion, Trello)
• Experience with Planhat, or a comparable customer success and delivery platform, is highly desirable, as it is our key tool for customer delivery and insight
• Experience managing customer-facing delivery communications and expectations
• Strong enough product and commercial understanding to recognise opportunities during delivery and support the CAE in pursuing them
• Experience supporting, coaching, or mentoring other Project Managers, or managing particularly complex organisations and programmes, is highly desirable
• Experience working with senior management, including executive leadership
• Excellent written and verbal communication skills
• Familiarity with learning and development or professional services environments is a plus

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