Customer Progression Executive (Delivery)

About Data Literacy Academy

At Data Literacy Academy, our mission is to make organisations truly data-literate at every level of the business. We do this through two powerful delivery methods:

• Live Online Education – delivered through a change management lens to embed data culture and measurable business impact.
  
  
• OnDemand Platform – a SaaS-based e-learning solution that scales data literacy across entire organisations, supported by robust change management frameworks to ensure adoption.

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About the Role

As a Customer Progression Executive (CPE), you will be the operational heartbeat of our customer delivery and success motion.

You’ll ensure our programmes run smoothly, coordinating activities across all customer experience teams to maintain momentum, quality, and alignment throughout the lifecycle of an engagement.

This role is ideal for someone who thrives on structure, precision, and accountability, ensuring commitments are met, communication is clear, and our clients experience excellence in every interaction.

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Key Responsibilities

Programme Coordination

• Coordinate programme activities, milestones, and deliverables across internal teams (Delivery, Customer Success, Operations, Education, Learner Success).
• Maintain accurate programme documentation, including project plans, timelines, and risk logs.
• Monitor progress and proactively flag potential delays or dependencies.

Customer Enablement Support

• Ensure all internal stakeholders are clear on next steps, deliverables, and timelines.
• Support in preparing key documentation, reports, summaries, and communication materials for clients.

Operational Excellence

• Maintain CRM and project tools (e.g., HubSpot, Asana, or Monday.com) for visibility and data accuracy across accounts.
• Track operational KPIs such as milestone completion, delivery satisfaction, and issue resolution rates.
• Support implementation of process improvements to enhance delivery consistency and customer experience.

Cross-Functional Collaboration

• Act as a conduit between Customer Success and Delivery Managers and Customer Account Executives, ensuring growth and delivery are maintained.
• Coordinate with Marketing and Learning Design teams to ensure content and communication materials meet client delivery needs.

Continuous Improvement

• Contribute to developing playbooks and templates that standardise operational excellence.
• Identify and recommend opportunities to streamline processes and improve delivery efficiency.

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Traits & Behaviours

• Operationally Excellent: Highly organised, dependable, and detail-oriented in managing multiple programmes simultaneously.
• Delivery-Focused: Committed to execution quality, timeliness, and client satisfaction.
  Collaborative: Works fluidly across teams and with senior client stakeholders.
• Clear Communicator: Exceptional written and verbal communication skills.
  
  
• Proactive & Structured: Anticipates needs, builds systems for clarity, and ensures follow-through.
• Adaptable: Thrives in a dynamic, fast-paced, high-growth environment.

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Experience Required

• 1-3 years in Customer Success, Programme Coordination, Delivery, or Project Support roles.
• Experience supporting enterprise clients or large-scale programme delivery.
• Skilled in CRM and project tools (HubSpot, Asana, Monday.com, etc.).
• Comfortable engaging with senior stakeholders and cross-functional teams.
• Strong organisational and prioritisation skills with a focus on quality and execution.

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Why Join Us

• Meaningful Impact: Help global enterprises transform how their people think about and use data.
• Operational Excellence: Be part of the team that ensures the seamless delivery of our programmes.
• High Exposure: Work with executives and enterprise leaders on impactful, high-visibility initiatives.

Career Growth: Build a foundation for future roles in Delivery Operations, Programme Management, or Customer Success leadership.