Customer Account Executive

About Data Literacy Academy

At Data Literacy Academy, our mission is simple but ambitious: to make organisations truly data-literate at every level of the business.

We achieve this through two powerful delivery methods:

• Live Online Education - delivered with a change management lens to drive cultural adoption and measurable business impact.
• OnDemand Platform - a SaaS-based e-learning solution that scales data literacy education across entire organisations.

We work almost exclusively with large, complex enterprises, running million-pound projects with clients like Grant Thornton, BAE Systems, Bentley Motors, and Marks & Spencers. Our work reaches tens of thousands of employees, often engaging directly with CDOs, CIOs, and other senior stakeholders.

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About the Role

As a Customer Account Executive (CAE), you will be the commercial lead across a portfolio of enterprise accounts, responsible for driving growth, retention, and expansion. You’ll thrive in a fast-paced environment where ambition, resilience, and bold thinking are rewarded.

You’ll act as a strategic partner to clients: aligning programmes with business goals, maintaining strong relationships with senior stakeholders, and surfacing opportunities to deepen impact across their organisations.

Your KPIs will include Net Revenue Retention, Economic Buyer NPS, and ROI/Proof of Value. You’ll engage at executive level through leader engagements, townhalls, success measurement, business reviews, and commercial relationship management.

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Why Join Us?

We are in a rare and exciting position:

📈 High growth, high profitability - from 5 to 50+ people in three years, achieving 150% of our 2024 revenue target.

🌍 Market-making - we solve a significant problem that no one else addresses at scale.

🏆 Prestigious clients - exposure to C-suite stakeholders and enterprise transformation programmes.

🚀 Career growth - take ownership of commercial strategy across complex accounts and progress quickly in responsibility, influence, and earning potential.

Key Responsibilities

• Own and grow a portfolio of high-potential enterprise customers
  
  
• Lead commercial conversations, strategy, and account expansion
  
  
• Identify, qualify, and close upsell and cross-sell opportunities
  
  
• Prospect and close net-new business in whitespace across your portfolio
  
  
• Manage commercial negotiations, pricing strategy, and deal close
  
  
• Build pipeline via outbound, inbound, and referrals
  
  
• Collaborate with delivery teams to align programmes with strategic goals
  
  
• Lead quarterly business reviews, surfacing ROI and setting future direction
  
  
• Monitor account risk and implement proactive retention plans
  
  
• Feed competitive intelligence and client feedback into commercial strategy
  
  

Traits & Behaviours:

• High drive and ambition; thrives on targets and growth
  
  
• Commercially instinctive and persuasive in executive-level conversations
  
  
• Gregarious and confident in building new relationships
  
  
• Resilient in the face of knockbacks and change
  
  
• Risk-forward; comfortable pushing for bold outcomes
  
  
• Curious, intelligent, and tenacious - sees setbacks as data, not defeat

Experience Required:

• At least 2 years in consultative B2B sales or account management
  
  
• Proven track record of quota attainment and overperformance
  
  
• Strong negotiation and closing skills
  
  
• Confidence engaging executive sponsors and C-suite leaders
  
  
• Experience working cross-functionally with marketing, sales, and delivery
  
  
• CRM proficiency (HubSpot preferred)

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