Programme Performance Analyst

Role Purpose

As a Programme Performance Analyst, you will play a pivotal role in uncovering insights that provide a foundation for programme value realisation & ROI, improving learner outcomes and contribute to the broader success of DLA’s mission. This role is focused on surfacing use cases from our learners and maintaining a repeatable process for relaying these instances directly back to clients, supporting programme performance.

You will also be analysing learner data—from cohort engagement and pre-course baseline scores, to assessment outcomes and satisfaction scores in order to identify trends, surface opportunities, and provide actionable recommendations that inform both client delivery and internal decision-making.

You will act as the intelligence hub between Education, Customer Success, and Programme Strategy ensuring that learner experience is not only supported but continuously optimised through meaningful, data-driven insights. Your work will directly influence the way we shape cohorts, adapt delivery models, and realise client value from our education programmes.

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Key Responsibilities

Analyse learner data across programmes

• Track and interpret learner metrics (e.g. pre-course baseline scores, assessment results, engagement levels, cohort demographics) to identify trends and patterns at cohort, departmental, and organisational levels.

Lead on value realisation & refinement

• Programme performance is defined by the value extracted from our learners. You will lead on the refinement of all those captured value moments and making sure they are surfaced to the right internal people to take back to clients.  

Generate actionable insights for Customer Success and Education teams

• Translate learner behaviour and performance data into clear, practical recommendations that improve delivery, learner outcomes, and strategic alignment with client goals.

Monitor and evaluate cohort composition

• Evaluate the makeup of cohorts across departments and roles to ensure alignment with learner personas and client objectives. Identify gaps or mismatches that may impact programme efficacy or learner confidence.

Support continuous programme improvement

• Surface opportunities for adapting learning pathways, assessment methods, or delivery strategies based on quantitative and qualitative learner feedback.

Tools & Skills

Essential

• Curious, analytical mindset and enjoy interpreting trends in human behaviour through data.
• Business first tendencies, focused on ‘what good looks like’ from a ROI perspective for a client base
• You thrive in cross-functional environments and can communicate complex ideas in clear, accessible language.
• Prolific in spreadsheet management systems and the relevant formulae to analyse large datasets.
• You have a strong interest in learning analytics, education data, or customer impact reporting.

Nice to Have

• Analytical focused higher education qualifications
• Comfort using Notion, Google Suite, and other LMS systems
• Familiarity with working in a high-growth, fast-paced startup environment
• Experience working with BI tools

You’ll thrive in this role if…

• You love making others happy, providing a positive environment and delivering services to give others a positive experience.
• You’re a pragmatic thinker, who can proactively make correct decisions when faced with multiple priorities
• You’re comfortable owning processes that have large dependencies on delivery of programmes but are equally recognised for them.
• You take pride in strong documentation and building systems that provide top level service.
• You’re excited to work in a mission-driven start-up where you can take ownership, grow fast, and help shape how we scale.

What you’ll love about working here

• The opportunity to be part of a forward-thinking team dedicated to significantly impacting the level of data literacy in the enterprise business world.
• A dynamic, fast-scaling and collaborative environment where your contributions are valued and can drive real change.
• Engagement with a diverse range of enterprise clients, offering unique challenges and learning opportunities.
• A remote-first working model with 2 days per month in-office in Birmingham
• Enhanced Maternity and Paternity leave
• 25 days holiday

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Ready to Apply?

We’re excited to learn more about you and how you’ll help us shape the future of customised learning. If this sounds like your next challenge, don’t hesitate to apply!

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Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this role.

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